Referral Management Center
Humana Military Healthcare Services, our TRICARE contractor, has established a robust network of more than 2,200 providers, a large number of ancillary care providers, and 12 medical centers in the Little Rock area. Specialty referrals from your primary care manager are normally processed and approved within 72 hours. You may obtain your authorization by logging into Humana Military
or wait until you receive an authorization letter in the mail. The authorization letter will be mailed to your DEERS address and received within eight business days. Once an appointment is scheduled, be sure to call the referral management center to discontinue the automated referral reminder phone calls. If you desire, the specialty provider may be changed to another TRICARE network provider, by calling the authorization status number. It is imperative that you verify your referral authorization before attending the appointments. Please be advised, your specialty referral is valid for a specified period of time and a specified number of visits. If either of these is reached, the authorization expires. If your authorization expires and needs to be renewed, contact your primary care manager for assistance.