Pharmacy

19th Medical Group Pharmacy Services

We have two different pharmacies co-located in the same area. The Main pharmacy is for prescriptions from off-base providers and the Refill pharmacy is for all refills and new prescriptions from on-base providers.

Faxed prescriptions cannot be accepted; however, your provider can submit your prescription electronically. Ask your provider to send your prescription to DOD LITTLE ROCK EPHCY, then check in at the Main pharmacy to have your prescription filled. Note: Prescriptions for controlled substances cannot be submitted electronically.

Please use the Automated Refill Call-In System or TRICARE Online to order your refills. Refill requests received before 12 p.m. will be ready after 12 p.m. in two duty days.

If a medication is not on our formulary, our clinical pharmacist will determine if it can be ordered based on TRICARE guidelines and your medication history. This process may take up to five duty days.

Auto-Notify Service

Please ask to be enrolled in our auto-notify service that will text or call you when your prescription is ready. You can be enrolled in person or drop a request, including a good phone number, in the drop box and your preference for a text or automated phone call.

Clinic Provider Prescriptions

Clinic provider prescriptions can be activated in person or with the MHS GENESIS Patient Portal. Prescriptions activated in person can be activated at any time for same-day service;  MHS GENESIS Patient Portal prescriptions are available at the time quoted. Expect responses on the Portal if an issue prevents us from filling your medication;  otherwise, your prescription is ready when you receive an auto-notification message.

Electronic Prescriptions

Have your provider send prescriptions electronically to “DOD LITTLE ROCK PHARMACY.” We now accept all prescriptions, including narcotics, electronically from on- and off-base providers. Electronic prescriptions can be activated in person by 3 p.m. for same-day services. To activate a prescription through the MHS GENESIS Patient Portal, click “Message my Provider” and select “Little Rock Pharmacy.” For activation, please include the medication name and the prescribing provider. Electronic Prescriptions activated via the MHS GENESIS Portal will be ready at the time quoted. Expect responses on the Portal if an issue prevents us filling from your medication; otherwise, your prescription is ready when you receive an auto-notification message.

Hard Copy Prescriptions

Hard-copy prescriptions must be dropped off at the prescription drop box. These prescriptions will be ready in four duty days. Due to changes in Arkansas state law, all narcotic prescriptions must be sent electronically as noted above.

Emergency Prescriptions

Exceptions are made for VA prescriptions and antibiotics or pain medications from emergency or urgent care establishments for same-day service.

Refills

Patients may request refills 24 hours a day through the automated refill line at 1-877-329-5762. Refills are a three-duty-day turnaround; please plan accordingly. Refills may be requested up to three weeks early on a 90-day supply of medication. Refills on controlled substances will only be allowed three days early. If you have no remaining refills, call the appointment line, and ask to speak to a nurse, or make an appointment with your provider if necessary. Please do this at least two weeks before running out of medication.

Transfers

Request prescription transfers in person or by printing and filling out the transfer form located in ‘pharmacy resources,’ and placing the request in the pharmacy drop box, or by sending a scanned copy through the MHS GENESIS Patient Portal. Please have your prescription numbers and pharmacy information available at the time of the request. These prescriptions will be available in three duty days.

MHS GENESIS Patient Portal

https://patientportal.mhsgenesis.health.mil/

1. Select “Need an Account?”
2. Click the second option “I am one of the following (Service Member, Family Member, DOD Civilian/Contractor”
3. Hit “Continue”
4. Complete the personal information requested and follow the rest of the steps

Logging into MHS GENESIS Patient Portal

1. Enter your previously selected DS Logon username and password
2. Select the same Security Image you chose previously
3. Accept the Privacy Policy

Messaging your Provider/Pharmacy

1. From your Dashboard on your Patient Portal, select “Message My Provider”
2. Select “Send a Message”
3. In the “To” field, type “Little Rock Pharmacy…” or the appropriate provider/clinic
4. Type in the prescriptions you needed activated and hit “Send”

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.