Health Services

Pharmacy

19th Medical Group Pharmacy Services

We have two different pharmacies co-located in the same area. The Main pharmacy is for prescriptions from off-base providers and the Refill pharmacy is for all refills and new prescriptions from on-base providers.

Faxed prescriptions cannot be accepted; however, your provider can submit your prescription electronically. Ask your provider to send your prescription to DOD LITTLE ROCK EPHCY, then check in at the Main pharmacy to have your prescription filled. Note: Prescriptions for controlled substances cannot be submitted electronically.

Please use the Automated Refill Call-In System or TRICARE Online to order your refills. Refill requests received before 12 p.m. will be ready after 12 p.m. in two duty days.

If a medication is not on our formulary, our clinical pharmacist will determine if it can be ordered based on TRICARE guidelines and your medication history. This process may take up to five duty days.

Auto-Notify Service

Please ask to be enrolled in our auto-notify service that will text or call you when your prescription is ready. You can be enrolled in person or drop a request in the drop box including a good phone number and your preference for a text or automated phone call.

Clinic Provider Prescriptions

Clinic provider prescriptions can be activated in person or with the MHS GENESIS Patient Portal. Medications activated in person can be activated any time for same day service and the MHS GENESIS Patient Portal prescriptions available at the time quoted.

Electronic Prescriptions

Have your doctor send us prescriptions electronically to “DOD LITTLE ROCK PHARMACY." We now accept all prescriptions electronically including narcotics from on and off base providers. Electronic prescriptions can be activated in person by 2:00 p.m. for same day services.

To activate a prescription over the MHS GENESIS Patient Portal click “Message my Provider” and select “Little Rock Pharmacy Prescription Activation." Please include the medication name and the prescribing physician to be activated. Electronic Prescriptions activated via the GENESIS Portal will be ready at the time quoted in response to your message.

Hard Copy Prescriptions

Hard copy prescriptions must be dropped off at the prescription drop box as of May 1, 2022. These prescriptions will be ready in 4 duty days.

Emergency Prescriptions

Exceptions made for VA prescriptions and antibiotics or pain medications from emergency or urgent care establishments for same day service.

Refills

Patients may request refills 24-hours a day on the automated refill line at 1-877-329-5762. Refills are a three (3) duty day turnaround, please plan accordingly.

Refills may be requested up to 3-weeks early on a 90-day supply of medication. Refills will only be allowed 3 days early on controlled substances.

If you have no remaining refills, call the appointment line and ask to speak to a nurse or make an appointment with your provider if necessary. Please do this at least 2 weeks before you run out of medication.

Transfers

Prescription transfers can be requested in person or over the phone before 10:00 a.m. Please have your prescription numbers and pharmacy information available at the time of the request. These prescriptions will be available in 3 duty days.

MHS GENESIS Patient Portal

https://patientportal.mhsgenesis.health.mil/

  1. Select “Need an Account?”
  2. Click the second option “I am one of the following (Service Member, Family Member, DOD Civilian/Contractor”
  3. Hit “Continue”
  4. Complete the personal information requested and follow the rest of the steps

Logging into MHS GENESIS Patient Portal

  1. Enter your previously selected DS Logon username and password
  2. Select the same Security Image you chose previously
  3. Accept the Privacy Policy

Messaging your Provider/Pharmacy

  1. From your Dashboard on your Patient Portal, select “Message My Provider”
  2. Select “Send a Message”
  3. In the “To” field, type “Little Rock Pharmacy…” or the appropriate provider/clinic
  4. Type in the prescriptions you needed activated and hit “Send”

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Contact Us

Phone

501-987-7446
 

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.
Closures
Closed weekends, holidays, Family Days, Airmen’s Time and every third Thursday morning of the month for training day.

Location

Building 1090, First Floor
Don't forget to keep your family's information up-to-date in DEERS.