Pharmacy

19th Medical Group Pharmacy Services

We have two different pharmacies co-located in the same area. The Main pharmacy is for prescriptions from off-base providers and the Refill pharmacy is for all refills and new prescriptions from on-base providers.

Faxed prescriptions cannot be accepted; however, your provider can submit your prescription electronically. Ask your provider to send your prescription to DOD LITTLE ROCK EPHCY, then check in at the Main pharmacy to have your prescription filled. 

Please use the Automated Refill Call-In System or TRICARE Online to order your refills. Refill requests received before 12 p.m. will be ready after 12 p.m. in two duty days.

If a medication is not on our formulary, our clinical pharmacist will determine if it can be ordered based on TRICARE guidelines and your medication history. This process may take up to five duty days.

Auto-Notify Service

Please ask to be enrolled in our auto-notify service that texts or calls when your prescription is ready. You can be enrolled in person, or drop a request in the drop box, including a good phone number and your preference for a text or automated phone call.

Prescription Activation

To activate a prescription through the MHS GENESIS Patient Portal, click “Message my Provider” and select “Little Rock Pharmacy.” For activation, please include the medication name and the prescribing provider. Electronic prescriptions activated via the MHS GENESIS portal will be ready at the time quoted or when you receive an auto-notification message.

To activate by Q-Anywhere, text “Get in line” to 1-833-444-3662. At the prompt, enter the patient’s DOD ID number. Next, verify the patient’s information by typing “Done.” Specify whether your prescription is from either Option 1: Off-Base Provider (Main Pharmacy), or Option 2: On-Base Provider (Refill Pharmacy) by texting that numeric option. You will then receive a ticket number with a message stating that any prescription sent within 14 days will be activated. If you’ve registered for the service, you do not need to come to the pharmacy until you receive a text notification that your medication is ready.

To activate by voicemail, call 501-987-7446 and press option 4. Please ensure you listen to the instructions, leaving all requested information slowly and clearly. This voicemail is only for activating prescriptions; you won’t receive a return call. If you’ve registered for the service, you will receive a text notification when your medication is ready.

Clinic Provider Prescriptions

Clinic provider prescriptions can be activated in person, using the MHS GENESIS Patient Portal or our Q-Anywhere text activation. Medications requested in person can be activated any time for same-day service and any other means available when you receive your auto-notification message.

Electronic Prescriptions

Have your provider send prescriptions electronically to “DOD LITTLE ROCK PHARMACY.” We now accept all prescriptions electronically, including controlled substances, from on- and off-base providers. Electronic prescriptions can be activated in person by 3 p.m. for same-day services. You can activate in person, with the MHS Genesis Patient Portal, Q-Anywhere text activation, or by voicemail. Medications requested in person can be activated by 3 p.m. for same-day service and any other means available when you receive your auto-notification message.

Hard Copy Prescriptions

Hard copy prescriptions must be dropped off in the prescription drop box. These prescriptions will be ready in four duty days. Due to changes in Arkansas state law, all prescriptions for controlled substances must be sent electronically, as described above.

Emergency Prescriptions

Exceptions are made for hard copy Veterans Affairs prescriptions and antibiotics or pain medications from emergency or urgent care establishments for same-day service.

Refills

Patients may request refills 24 hours a day on the automated refill line at 1-877-329-5762. Refills are a three duty day turnaround; please plan accordingly. Refills may be requested up to three weeks early on a 90-day supply of medication. Refills are only allowed three days early on controlled substances. If you have no remaining refills, call the appointment line, and ask to speak to a nurse or make an appointment with your provider if necessary. Please do this at least two weeks before running out of medication.

Transfers

Request prescription transfers in person or by printing and filling out the transfer form under ‘pharmacy resources’ and placing it in the pharmacy drop box, or by sending a scanned copy via the MHS GENESIS Patient Portal. Please have prescription numbers and pharmacy information available at the time of request. These prescriptions will be available in three duty days.

MHS GENESIS Patient Portal

https://patientportal.mhsgenesis.health.mil/

1. Select “Need an Account?”
2. Click the second option “I am one of the following (Service Member, Family Member, DOD Civilian/Contractor”
3. Hit “Continue”
4. Complete the personal information requested and follow the rest of the steps

Logging into MHS GENESIS Patient Portal

1. Enter your previously selected DS Logon username and password
2. Select the same Security Image you chose previously
3. Accept the Privacy Policy

Messaging your Provider/Pharmacy

1. From your Dashboard on your Patient Portal, select “Message My Provider”
2. Select “Send a Message”
3. In the “To” field, type “Little Rock Pharmacy…” or the appropriate provider/clinic
4. Type in the prescriptions you needed activated and hit “Send”

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your medication. A search can tell you:

• Formulary status (generic medication, brand-name medication, non-formulary medication, non-covered medication)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the medication and then select the strength prescribed, as well as your gender and age.